Euro Habesha

Account and Data Deletion

How to permanently delete your Euro Habesha account

Account Management
Last Updated: September 5, 2026
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Permanent Action

Deleting your account is permanent and irreversible. All your data will be permanently removed from our servers. Please make sure you want to proceed before requesting deletion.

This page explains how to delete your Euro Habesha account and what happens when you do. You can delete your account directly through the app or by sending a request to our support team.

1. Delete Account In-App (Recommended)

The fastest and easiest way to delete your account is directly through the Euro Habesha mobile app:

  1. Open the Euro Habesha App
    Log in to your account if you're not already logged in.
  2. Go to Profile Settings
    Tap your profile icon in the bottom navigation, then tap "Profile Settings."
  3. Scroll to Bottom
    Scroll down to the bottom of the Profile Settings screen.
  4. Tap "Delete Account"
    You'll see a red button labeled "Delete Account."
  5. Read the Warning
    Carefully read the deletion warning and implications.
  6. Check Confirmation Box
    Check the checkbox that says "I understand that this action is permanent and cannot be undone."
  7. Confirm Deletion
    Tap "Permanently Delete Account" and confirm your choice.
  8. Deletion Complete
    Your account will be immediately deleted. You'll be logged out and returned to the login screen.
ℹ️ Tip: If you have important data you want to keep (messages, photos, documents), download or save them before deleting your account, as this action cannot be undone.

2. Delete Account Via Email

If you cannot access the app or prefer to request deletion via email, follow these steps:

  1. Send Deletion Request Email
    Send an email to support@eurhabesha.com
  2. Subject Line
    Use subject: "Account Deletion Request"
  3. Email Content
    Include:
    • Your full name (as registered)
    • Your registered email address
    • A statement: "I request permanent deletion of my Euro Habesha account and all associated data"
  4. Provide Identity Verification
    Attach a photo of a valid government-issued ID (passport, driver's license, national ID) to verify your identity.
  5. Wait for Confirmation
    We will review your request and send a confirmation email within 3-5 business days.
  6. Account Deleted
    Your account and all data will be deleted. You'll receive a final confirmation email.
⚠️ Important: Email-based deletion requests are manually verified for security purposes. This process may take longer than in-app deletion. Always include valid identity verification to speed up processing.

3. What Gets Deleted

When you delete your account, the following data is permanently removed:

4. What May Be Retained

Due to technical and legal requirements, the following information may be retained for a limited time:

ℹ️ Privacy Note: Aggregated and anonymized data cannot identify you personally and is retained to improve our service.

5. Cannot Be Undone

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No Recovery Possible

Once your account is deleted, we cannot recover it. You must create a new account if you want to use Euro Habesha again in the future. The new account will be treated as a completely different user.

6. FAQ - Account Deletion

Q: Can I delete just my profile data but keep my account?

A: No, account deletion is all-or-nothing. If you want to keep your account, you can deactivate it instead by contacting support. We can temporarily disable access while preserving your data.

Q: How long does in-app deletion take?

A: In-app deletion is immediate. Your account will be deleted instantly. However, it may take 30-90 days for all data to be removed from backup systems.

Q: How long does email-based deletion take?

A: Email-based deletion requests are manually verified and processed within 3-5 business days, sometimes up to 14 business days depending on verification complexity.

Q: Can I re-use the same email after deletion?

A: Generally yes, but we recommend waiting 30 days before creating a new account with the same email. This allows time for the deletion to fully process across all systems.

Q: What about data in conversations with other users?

A: Messages in your conversations may be retained for 30-60 days as they involve other users' data. However, your profile information will be removed immediately.

Q: Can someone else request to delete my account?

A: No. Only the account holder can delete an account. We always require identity verification to ensure the request is legitimate.

Q: Will my listings/posts be deleted?

A: Public listings and posts will be marked as "Deleted User" but may be retained for 60 days. After that, they are completely removed if no active users are referencing them.

Q: Do you delete data from third-party services?

A: We delete data from our systems and request deletion from critical service providers. However, third-party services may have their own retention policies. Check their privacy policies for details.

Q: Is there a waiting period before deletion?

A: No. Deletion is immediate once confirmed. There is no grace period or cancellation window. Confirm carefully before proceeding.

7. Alternatives to Deletion

If you're unsure about permanent deletion, consider these alternatives:

Account Deactivation

Temporarily deactivate your account while preserving all data. You can reactivate it anytime. Your profile is hidden from search and users cannot message you.

How to deactivate: Contact support@eurhabesha.com to request deactivation.

Privacy Settings

Adjust your privacy settings to limit who can see your profile, contact you, or view your data.

How: Go to Profile Settings → Privacy section.

Data Download

Request a copy of all your data before deletion. We can provide this in standard formats (JSON, CSV).

How to request: Email support@eurhabesha.com with subject "Data Export Request".

8. Your Privacy Rights

Deleting your account is one of your privacy rights. You also have the right to:

For more information about your rights, see our full Privacy Policy.

9. Data Protection Regulations

Account deletion complies with international data protection laws:

Need Help With Account Deletion?

If you have questions or need assistance with deleting your account, our support team is here to help.

Email Support:
support@eurhabesha.com

Subject Line For Deletion:
"Account Deletion Request"

Response Time:
3-5 business days (email-based)
Immediate (in-app deletion)

Available Hours: Monday-Friday, 9:00 AM - 6:00 PM (Europe/Paris timezone)

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